FAQ

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If you receive the wrong item, contactt us driectly via email at connect@discoverokta.com mentioning your order number and adding 'incorrect items received" in the subject. Our team will assist you in arranging the return of the incorrect item. Please note, the item must be returned in the same condition it was received in within 5-7 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties.

For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing
item's name and number. Our team will look into your request and back to you in 2-3 business days.

If you receive a damaged item, please visti the Contact Us section and a member of our team will assist to arrange for the return of the item. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer's defects warranty.

Currently, our system does not allow for the addition of a note before checkout. However, we are happy to assist you. You can place your request in the allocated box for 'Order Special Instructions'. Alternatively if you missed that option, we can assist you after placing your order, by contacting us via email with the details to connect@discoverokta.com. Please make sure to provide your full details as well as your order number, and we will include a Gift Note on your behalf once approved.

Cancellation requests are final. To receive the items, simply make a new order.

For orders made in the UAE, invoices are not included with the order. For orders outside the UAE, the invoice is a mandatory part
 of the order due to customs and shipping, and cannot be removed.

Any item that is sold out will mention Out of Stock on the product page. In rare cases, a product in your cart may become out of stock 
as you're in the check-out process and a notification will pop-up during the process. For out-of-stock items, keep them saved in your wishlist in case they come back in stock. You can also subscribe to our newsletter to stay up to date on newness and stock replenishments.

Currently, gift cards aren't available. However, we are working to add this feature so stay tuned!

O K T A is exclusive to the UAE, KSA, Bahrain, Kuwait, Oman and soon to Qatar. We currently do not ship to anywhere else in the world.

After you place your order, you will receive an email acknowledging that we have received it. Please note, this does not confirm your order. If you are paying by card or Apple Pay, your order will only be confirmed once your payment has been approved, the delivery address has been verified, and the items have been located and shipped. At that point, you will receive a second email from us confirming your order and another one when your order is ready to be shipped. If any issues arise, we will notify you promptly, and your payment will not be processed..

Currently, this service is not available. To change or add an item, the order has to be cancelled or another order has to be made.
However, we're working on developing this option, so stay tuned.

Yes, however, this option is only available in the UAE. A member of our team will liaise with you in support of placing your order with us.
 A payment link will be sent to you to process the order payment after confirming order details, and delivery details.
Our Customer Care team is available Monday to Friday from 9am - 5pm, and can also be reached via e-mail at connect@discoverokta.com 
or WhatsApp at +9715xxxxxxxx.

In compliance with UAE regulations, Value Added Tax (VAT) is included in our product pricing. At checkout, you will see a detailed breakdown of shipping charges, estimated fees, and duties added to your order total. Please note that customers are responsible for paying any customs duties and fees required by the destination country.

No, we can currently only ship to one address per order.

All Orders are paid for in full at time of checkout.

For orders within the UAE, deliveries will occur within 2-3 days after order confirmation. For orders within the GCC, please allow 5-7 working days for delivery from the time of order placement. You will receive email updates on your order status, as well as text notifications to the provided phone number when your order is en route.

You will be sent an email, and SMS informing you once the item has been dispatched from our warehouse.